FAQ's

Orders

How do I know you have received my order?

Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details.

How do I know you have processed my order?

Once your order has been processed, you will receive a second email to let you know that your order has been shipped. 

Can I track my order?

Once you’ve received your shipping email you can check the status of your order anytime, using the tracking number provided.

 

Shipping

How long will shipping take?

Please allow 5-10 business days (Monday through Friday, excluding Holidays) for processing. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

 

Returns and exchanges

  • Only a store credit will be issued for returns.
  • Our return policy lasts 15 days after the order has been delivered.
  • To be eligible for a return, your item must be unused, with tags fully attached, and in the original packaging. 
  • We reserve the right to refuse returns that are (1) shipped after the 15-day grace period; (2)worn; (3) altered; (4)washed; (5)or damaged in any way. Swimsuits must have pantyliner and tags at the time of return.
  • We require a receipt or proof of purchase.
  • Non-returnable items: Jewelry, Sale items
  • Limit of 2 returns in total per customer. 


To return your product, you should mail your product to:

BLUSH SJ
312 Roosevelt Ave.
San Juan, SJ 00918

 

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a store credit, the cost of return shipping will be deducted from your store credit.
  • Store credit must be used completely at the time of redemption.
  • We don’t guarantee that we will receive your returned item.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.