How do I know you have received my order?
Once you’ve placed your order, you will be directed to an order confirmation message, which will contain your order details.
How do I know you have processed my order?
Once your order has been processed, you will receive a second email to let you know that your order has been shipped.
Can I track my order?
Once you’ve received your shipping email you can check the status of your order anytime, using the tracking number provided.
How long will shipping take?
Please allow 5-10 business days (Monday through Friday, excluding Holidays) for processing. Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Returns and exchanges
- Only a store credit will be issued for returns.
- Our return policy lasts 15 days after the order has been delivered.
- To be eligible for a return, your item must be unused, with tags fully attached, and in the original packaging.
- We reserve the right to refuse returns that are (1) shipped after the 15-day grace period; (2)worn; (3) altered; (4)washed; (5)or damaged in any way. Swimsuits must have pantyliner and tags at the time of return.
- We require a receipt or proof of purchase.
- Non-returnable items: Jewelry, Sale items
- Limit of 2 returns in total per customer.
To return your product, you should mail your product to:
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a store credit, the cost of return shipping will be deducted from your store credit.
- Store credit must be used completely at the time of redemption.
- We don’t guarantee that we will receive your returned item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.